Schedule - II (Information relating to Levels of Performance) [Regulation 6 of the M.S.E.R.C. (Standards of performance) Regulation, 2006]

 

Categories	Time schedule for setting the fault or breakdown right/ disposing of the application
Defects
i) Fuse breakdowns	Within 6 hours (T/A)
	Within 24 hours (R/A)
ii) Supply line breakdown	Within 10 hours (T/A)
	Within 48 hours (R/A)
iii) Transformer failures	Within 24 hours (T/A)
	Within 72 hours (R/A)
iv) Metering Defects	Within 10 days (T/A)
	Within 30 days (R/A)
v) Billing Defects	Within 5 days (T/A)
	Within 10 days (R/A)
Applications
i) For new connection	Within 7 days (T/A)
	Within 14 days (R/A)
ii) For additional supply connection	Within 5 days (T/A)
	Within 10 days (R/A)
iii) For changing phase service connection	Within 5 days (T/A)
	Within 10 days (R/A)
iv) For change the name of consumer	Within 3 days (T/A)
	Within 7 days (R/A)
v) Erection of Transformers/Sub station	Within 30 days (T/A)
	Within 60 days (R/A)

Note: T/A – Town Area
R/A – Rural Area