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The Electricity Ombudsman.

In exercise of the power under section (2) of section 181 read with sub – section (5) and (7) of section 42 of the Electricity Act 2003 and the regulations framed there-under. The Meghalaya State Electricity Commission has appointed Electricity Ombudsman.

1. If the licensee fails or neglects to remove or set right the fault or defect complained of by the consumer or if the Forum neglects or is otherwise unable to deal with the complaint made to it the aggrieved consumer may, within ten days from the last day of the time set for under sub-regulation (1) of regulation 6 or from the date of seeking redressal from the Forum under sub-regulation (1) of regulation 4, as the case may be, make a representation to the Ombudsman for redressal of the grievance.
2. On receiving a representation, the Ombudsman shall after due examination and consideration settle the grievance of the consumer.
3. In exercising its functions the Ombudsman shall have the powers to call for reply, information date , records and other related documents from the licensee or from any other person who may be concerned with and to hear them.
4. The Ombudsman may, if necessary, engage or consult a person having special knowledge or experience in the matter under consideration for this opinion or advice.
5. Notwithstanding anything contained in his regulation the Ombudsman may suo moto take up any matter which is a subject of general grievance by consumers relating to supply of electricity in any area in the State.

Electricity Ombudsman Office Address:
MEGHALAYA STATE ELECTRICITY REGULATORY COMMISSION
New Admn. Building, Left Wing, 1st Floor
Lower Lachumiere: Shillong – 793001