Standard of Performance
Schedule - II (Information relating to Levels of Performance) [Regulation 6 of the M.S.E.R.C. (Standards of performance) Regulation, 2006]
Categories | Time schedule for setting the fault or breakdown right/ disposing of the application |
---|---|
Defects | |
i) Fuse breakdowns | Within 6 hours (T/A) |
Within 24 hours (R/A) | |
ii) Supply line breakdown | Within 10 hours (T/A) |
Within 48 hours (R/A) | |
iii) Transformer failures | Within 24 hours (T/A) |
Within 72 hours (R/A) | |
iv) Metering Defects | Within 10 days (T/A) |
Within 30 days (R/A) | |
v) Billing Defects | Within 5 days (T/A) |
Within 10 days (R/A) | |
Applications | |
i) For new connection | Within 7 days (T/A) |
Within 14 days (R/A) | |
ii) For additional supply connection | Within 5 days (T/A) |
Within 10 days (R/A) | |
iii) For changing phase service connection | Within 5 days (T/A) |
Within 10 days (R/A) | |
iv) For change the name of consumer | Within 3 days (T/A) |
Within 7 days (R/A) | |
v) Erection of Transformers/Sub station | Within 30 days (T/A) |
Within 60 days (R/A) |
Note: T/A – Town Area
R/A – Rural Area